Retail giant John Lewis is to create up to 175 new jobs with the opening of a new customer contact centre in Glasgow. The move will centralise services from the firm’s three Scottish stores in Glasgow, Edinburgh and Aberdeen.
About 75 people, currently employed across these sites, will be offered the chance to transfer or redeploy within the company. The new centre, which will employ 250 people, is scheduled to open in Glasgow in June 2010.
Andrew Murphy, director of operational development, said: “Having 25 separate call centres is not ideal in terms of efficiency and is also not the best way to ensure that customers always receive excellent service.
“The customer proposition will remain essentially unchanged, but the experience will be enhanced by improved information systems, telephone support over extended opening hours and the ability to bring different strands of best practice together.”
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